Turo Improper Return

Guests are expected to return a host’s vehicle on time. If you’re running late, you must request an extension via turo as soon as possible. You can do so at any time while the trip is in progress. Dec 2, 2024 · if a guest wants to cancel a booked trip, we encourage them to notify their host as soon as possible via turo messaging and to process the cancellation through the turo website. You can report a late return 30 minutes after a trip’s scheduled end time, but the extension request window stays open for 24 hours after a trip’s scheduled end.

Generally after 24hrs if the car isn't returned and the trip has ended the car is considered stolen and you'll get in touch with a safety team member. I was in contact with turo at the 8 hr late. Turo says insurance ends an hour after the return time. By reporting it you are covered if something happens while it’s still out. If the guest is in communication offer to allow them to. When the trip ending time comes and he hasn’t returned the car go where it says report issue so you can let turo know it’s late. Notify turo of a +30 min late return. The customer is still liable. Oct 9, 2024 · in the event turo has any concern about your use of a vehicle, turo may terminate your trip in its discretion at any time and require the return of the vehicle, including recovering the vehicle on behalf of the host.