Firstly, turn off the mobile by pressing the power key for a few seconds. After that hold down volume down and power button for a couple of seconds. Let go of all keys when fastboot mode shows up. Now use volume keys to choose recovery and confirm with the power button. To begin, completely power off the device using the power button.
Release all buttons when the bootloader mode. With the phone powered off, press and hold the volume down button and the power button at the same time until the device turns on. Press the power button to restart into recovery mode. Here's how to factory / hard reset your moto g play (2021) if the screen freezes or call, app, audio or sync issues occur and the device won't start up. Reset phone from settings to erase all data and reset your phone: Go to settings > system. Touch reset options > erase all data (factory reset).
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